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All orders that are received before 3.30pm are dispatched on the same day except for weekends and bank holidays.
The only exception is if you order a 'special order' item, which has to be ordered in especially for you. If your order includes a 'special order' item you will be made clearly aware of it at the time of ordering.
We currently ship to...
UNITED KINGDOM, ANDORRA, AUSTRALIA, AUSTRIA, BELGIUM, BULGARIA, CHINA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FAROE ISLANDS, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, GREENLAND, GUERNSEY, HONG KONG, HUNGARY, ICELAND, INDONESIA, IRELAND, ITALY, JAPAN, JERSEY, KOREA (REPUBLIC OF), LATVIA, LITHUANIA, LUXEMBOURG, MALAYSIA, MALTA, MONTENEGRO, NETHERLANDS, NEW ZEALAND, NORWAY, PHILIPPINES, POLAND, PORTUGAL, ROMANIA, RUSSIAN FEDERATION, SINGAPORE, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TAIWAN (PROVENCE OF CHINA), THAILAND
All shippping options are calculated and shown on the basket page. After you have added whatever items you need to the basket, select your country and it will show all the available options, prices and delivery times.
No, we are only able to accept orders placed online.
If an item shows as out of stock you can click the 'email when back in stock' button on the item page to be contacted when it returns. To get an approximate date for out of stock items go to the item page and use the 'ask a question' button.
An account can only be created after you have placed your first order.
Yes, if you live in a country which is VAT exempt from the UK this tax will be automatically deducted when you select your country from the dropdown box on the basket page.
For Channel Island orders be sure to select Jersey or Guernsey and not United Kingdom !
You cannot add to an order but if you place a second order before the first order is packed and processed then normally the second shipping charge can be refunded.
Where possible we will always automatically combine multiple orders, ship them in one package and then refund any extra postage paid but unfortunately it is not always possible due to the high volume of orders.
If you have placed multiple orders it's best to click here to raise a support ticket after you have placed your order giving your email and the message "Please combine my orders and refund excess postage"
An order cannot be changed once payment is taken but if it has not yet been processed and your request is made quickly it can normally be cancelled and refunded before it is sent allowing you to remake the order with any corrections.
Please report any order you want to cancel as quickly as possible by clicking here to raise a ticket.
With the exclusion of weekends and bank holidays all orders are shipping on the same day provided that you order before 3.30pm.
The only exception is where a 'Special Order' item has been purchased which has to be ordered directly from the manufacturer. 'Special Order' items are clearly marked and will alert you with a timescale if you try to order one.
You will receive a confirmation email on the evening of the day that it ships.
Click here to find out at what stage your order is, you will need your order number.
If you do not know your order number it will be on your order history page and will have been emailed to you at the time of ordering.
All orders are shipped with a VAT invoice inside your parcel. You can also download a copy in the Your Orders section of your account.
This is generally not a good idea. Refused parcels are often charged at a high rate to be returned by the courier companies.
Although the initial shipping cost for your order may be refunded, the cost of returning cancelled orders is bourne by the customer and this cost is deducted from any refund.
Consequently it is normally much cheaper and quicker to return any goods not required in the normal manner.
Damage must be reported by raising a support ticket as soon as possible, all damage reports must be lodged within 48hrs of receiving your order.
To help resolve this ASAP please be sure to include...
-brief description of the damaged item(s)
-picture of both the damaged item(s) and also importantly a picture of the packaging it was delivered in
-your name and order number (can be found on your paper invoice or your order confirmation email)
Please raise a support ticket (click here) as soon as possible, missing item reports must be lodged within 48hrs of receiving your order.
To get this sorted ASAP please be sure to include...
-description of the missing item(s)
-part number or photo of any incorrect items received
-your name and order number (can be found on your paper invoice or your order confirmation email)
Click here to a raise a support ticket. Please include a description and photos of the fault together with your order number and you will hear back from us shortly.
UK customers can cancel and return their order by giving us written notice with 14 days of receiving their order. Click here and complete the form to notify us. Please include your order number and details of what you want to return for refund.
For full returns terms click here...
To get to the correct form to initiate a return, please refer to the most approriate answer under the section above headed
"I've just received my order"
Yes, however if the item is being returned because it is faulty or there was an error on our part this cost will be refunded to you up to the cost of standard 2nd class Royal Mail signed or Royal Mail Parcel Force for larger items (keep your receipt!)
Because you are responsible for any returned item until we receive it we strongly recommend that all items should be returned in a traceable manner.
The law states that you can reasonably inspect goods in the same way as if you were buying them in a physical shop. It does not allow for you to fit, test or use the goods in any way that you could not when purchasing in a shop.
If the value of any returned goods has diminished in value by any amount subject to such handling this amount will be deducted from the refund up to a maximum of the full initial cost.
It might for example be reasonable to carefully open packaging to inspect an item but it would not be reasonable to rip apart packaging or install and use a part in a way that you could not have done when buying from a shop.
Electrical components e.g. CDI's and coils are supplied with a clear seal over the connectors (or sometimes in clear sealed anti-tamper bags) and a warning label. This allows the item to be fully inspected whilst still having the option to return it.
If this seal is removed or broken the item will not be eligible for return unless faulty. Regrettably we are not able to supply electrical components for trial and error testing purposes.
We normally process all refunds for cancelled orders within 7 days, and always within 14 days maximum.
